Refund & Return Policy

1. B2B Policy Overview

Texorica Fabrics (Registered Indian Exporter, GST: 24CKEPB5807N2Z4) operates strictly as a B2B Manufacturer. Unlike retail, wholesale and export orders involve large quantities and custom specifications.

2. Eligible Grounds for Return

We accept return requests ONLY under the following specific conditions:

• Severe Manufacturing Defects: Holes, major weaving faults, or wrong fabric quality supplied.
• Wrong Color/Design: If the supplied goods completely differ from the approved sample (Subject to ±5-10% dye lot tolerance).
• Shortage: If the quantity received is significantly less than the invoiced quantity.

Note: Minor loose threads in embroidery or handwork are NOT defects.

3. Non-Returnable Items

Returns will be REJECTED immediately in these cases:

• Cut or Processed Fabric: If you have cut, stitched, dyed, or washed the fabric.
• Late Claims: Requests made after 7 Days of delivery.
• Custom Orders: Fabrics specifically manufactured for your brand/requirements cannot be returned.
• Buyer's Error: Wrong selection of color or quality by the buyer.

4. The Claim Process (Strictly Followed)

Step 1: Notify within 7 Days

Send an email to export@texoricafabrics.com within 7 days of receiving the cargo. Include:

• Invoice Number & Date
• Photos & Videos clearly showing the defect
• Roll Numbers / Bale Numbers

Step 2: Sample Verification

For export claims, we may ask you to courier a 1-meter sample of the defective fabric to our Surat Head Office for lab testing. Return shipping for this sample is borne by the buyer.

Step 3: Resolution

If the defect is proven genuine by our Quality Team, we will offer:

• Replacement: Sending fresh goods in the next shipment.
• Credit Note: Discount coupon for the value of defective goods to be used in future orders.

We DO NOT offer Cash Refunds or Bank Reversals. Only Product Replacement or Credit.

5. Shipping Costs on Returns

• If We Are at Fault: We will bear the shipping cost for sending replacement goods.
• If Buyer Wants to Return (Goodwill): Buyer must pay for return shipping to India + Import Duties in India. (Usually not feasible for export).

6. Order Cancellation Policy

7. Governing Law

Any dispute regarding Refunds or Returns shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.

8. Contact Us

For any quality concerns, please contact our Support Team immediately: